FAQs

A Chuffed gift contains details of a number of extraordinary experiences from different regions throughout New Zealand that reflect the package chosen by you, the gift giver.  These experiences have been hand-picked by us to ensure the best gift experiences are on offer.  The person receiving a Chuffed gift then chooses the experience that they would love to do the most – so you can never get it wrong. 

There's something for everyone and for every occasion – whether you are buying for a thrill seeker, nature lover or someone who enjoys rest and relaxation; whether it’s for a birthday, Christmas present, thank you or goodbye - a Chuffed gift has it covered!

Browse our range of categories and select a package that you think is the best fit for your intended person.  Each package contains a number of amazing experiences that that the recipient can then choose from.  The final decision on what experience is gifted rests with the recipient so you can never get it wrong.

The package you purchase determines the type and nature of the experiences that are available for the recipient to choose. 

Each experience within the package is clearly explained with photographs, conditions of entry and other relevant information. The packages are designed to excite and inspire and please even the hardest of people to buy for.

Yes we are expanding our experience range rapidly over the next few months to include experiences all over New Zealand and introduce new exciting experiences in the regions we currently are serving.

Some of the experiences included in the packages are for one person and some experiences are for two people. The person receiving the Chuffed gift can decide whether they want to share their Chuffed gift by choosing an experience for two people or whether they want to keep it all to themselves and choose an experience just for them.

The one person and two people icons on the website and on the information provided to the recipient clearly show which experiences in each package are for one person and which are for two. 

A Chuffed gift starts with the excitement of opening a unique gift tube designed to create intrigue and suspense. The gift tube gives you a tangible, colourful present to give to your intended person. It is made in New Zealand, is 100% recyclable and is designed to be repurposed.

Inside the gift tube is  a booklet outlining how the gift works, the package that has been gifted and ultimately how to redeem the gift. Each experience within the package is clearly explained with photographs, conditions of entry and other relevant information. The booklet is designed to excite and inspire the recipient. A Chuffed gift ends with the recipient participating in an experience that they are bound to love – after all, they choose it! 

Our unique Chuffed gift tube is 19cm tall and has a diameter of 9cm. 

The price of the Chuffed gift that you purchase is not printed on any of the materials intended for the recipient. 

Yes they can. They simply contact us, pay the upgrade difference and we will send them the experience booklet of the new package

We send Chuffed gifts anywhere in New Zealand.

Once we receive your order we will dispatch the Chuffed gift tube containing your chosen package on the next working day. You can select standard post which is free and not tracked. For standard delivery, please allow between 2-5 working days to receive your Chuffed gift. If you have selected Courier Post, your Chuffed gift will be tracked and delivered within 1-2 working days. If you are having your gift delivered directly we recommend courier post so you can confirm delivery. Delivery to rural addresses can sometimes take an additional day.

If your Chuffed gift does not arrive as expected please let us know as soon as possible so that we can investigate and organise a replacement, if necessary.   

Standard post anywhere in New Zealand is FREE and is delivered in 2–5 working days (not tracked).

If you would like your gift more urgently or want it tracked you can select courier for an additional $7.50 which is delivered within 1-2 working days after we dispatch your Chuffed gift. Delivery to rural addresses can sometimes take an additional day.

Yes!  We can send your Chuffed gift directly to whoever you want, just leave us a note in the special instructions box when you check out and enter the lucky person’s details in the shipping address section.

Once the recipient has chosen the experiencefrom the range of options in the booklet, they simply visit https://chuffedgifts.co.nz/pages/redeem and fill in the redemption form. Chuffed Gifts will then send the recipient a voucher/ticket via email for their chosen experience.

Chuffed Gifts will email the recipient a voucher/ticket for their chosen experience once they have completed the redemption form on the Chuffed website (https://chuffedgifts.co.nz/pages/redeem). The voucher/ticket will have specific booking instructions. The booking instructions need to be read carefully. Some of our experience providers simply require the voucher, others need to be pre-booked. All instructions on how to book the chosen experience are clearly displayed on the voucher.

All Chuffed gifts have a 12 month expiry date from the date of purchase. The expiry date is found on the back of the booklet contained in the gift tube.

Yes, some of the experiences on offer have requirements such as a certain fitness level, minimum age, weight limit and various other restrictions. Any specific restrictions are outlined on the Chuffed website and are also clearly displayed in the booklet the recipient receives next to the relevant experience/s and also on the voucher/ticket issued to the recipient for the specific experience.  

No - Chuffed gifts are strictly non-refundable.

No - the price paid at the time of purchasing a Chuffed gift includes all fees, including delivery by standard courier. The only additional fee is if you require your Chuffed gift to be delivered by urgent courier.