Frequently Asked Questions
All addresses in New Zealand.
- From Monday to Friday all orders received before 2pm will be dispatched on the day of order.
- We use New Zealand Post overnight courier service to urban addresses, meaning in most instances, your gift will be delivered to you the day after dispatch.
- Rural addresses require 2 days for delivery.
- All orders received from 2pm Friday and through the weekend will be dispatched on the following Monday.
- While the New Zealand Post service is highly reliable, occasionally delays occur. These delays are out of our control but we do monitor all packages through to delivery, follow up quickly and will keep you informed if we are aware of a delay.
The Tube contains the gift package booklet explaining the gift they’ve been given and how it works. The booklet is 26 pages and showcases experiences from across the country that they can choose from. The tube also contains their ‘passport’ with their gift redemption code which they will need to redeem the tickets to their chosen experience. The below photo shows what is in the Tube.
Free! All postage costs are included in every package, so there is no additional charge at checkout for shipping.
At checkout you have the option of including a message to the recipient which we will print out and include in the gift. We will then wrap the gift. The photo below shows how it will be wrapped and the printed message.
We do not include receipts or packing orders in case the gift is being sent directly to the gift recipient. These documents will be emailed to you.
We can! Simply enter the recipients details when prompted at checkout and we’ll send your gift straight to them. You can also add a note to the gift and have it gift wrapped, all ready for the lucky recipient.
The expiry date is 2 years after date of purchase.
The gift comes with full instructions on how to redeem it. It is a straight forward process that can be done in 4 clicks on our website.
The gift comes with a unique gift code that allows the recipient access to all of the options in the package you have chosen.
Yes! Just put a note on your order saying which date you’d like the gift delivered by and we’ll make sure it arrives on the day or the day before that date.
No – there are no costs for the recipient to redeem their gift.
We are confident you’ll love what arrives in the courier, but if for any reason you are unhappy or disappointed, simply return it to us for a full refund.
To date – we have not had a single return.
Yes – our office is open 9am – 4pm, Monday to Friday to take your call. Phone 07 571 1950 or email us at email@example.com
Our Chuffed gift tube is 19cm tall and has a diameter of 9cm.
Yes – we are constantly adding new experiences to our packages. When a new experience provider joins Chuffed as a partner, we add the experiences they offer to our gift database. The new experiences instantly become part of the options all gift recipients can access with a valid gift redemption code.
All experience partners have a unique set of operating policies and procedures. For example weather conditions, age, fitness levels and opening hours will vary from company to company. Any participation restrictions will be clearly displayed to the gift recipient at redemption when they are selecting the experience they wish to do.
All experiences in our family gifts cover at least 2 Adults and 2 Children, however there are some experiences that cover 2 Adults and 3 or 4 Children. Each experience listing is marked with how many Adult and Children are included. There is always the option of paying for additional tickets also.
No, these activities can be enjoyed separately on different days any time during the two-year validity period.