Frequently Asked Questions
All addresses in New Zealand.
- From Monday to Friday all orders received before 2pm will be dispatched on the day of order.
- We use New Zealand Post overnight courier service to urban addresses, meaning in most instances your gift will be delivered to you the day after dispatch.
- Rural addresses require 2 days for delivery.
- All orders received from 2pm Friday and through the weekend will be dispatched on the following Monday.
- While the New Zealand Post service is highly reliable, occasionally delays happen – these delays are out of our control but we monitor all packages through to delivery and follow up quickly and keep you informed if we pick up delays.
The Tube contains the gift package booklet explaining the gift they’ve been given and how it works, as well as their passport to new experiences with their gift redemption code. The below photo shows what is in the tube.
At checkout you have the option of including a message to the recipient which we will print out and include in the gift. We will then wrap the gift. The photo below shows how it will be wrapped and the printed message.
We do not include receipts, or packing orders incase these orders go direct to the gift recipient. These will be emailed to you.
The expiry date is 2 years after date of purchase.
The gift comes with full instructions on how to redeem it. It is a straight forward process that can be done in 5 clicks on our website.
The gift comes with a unique gift code that allows access for the recipient to all the options in the package.
Free! All postage is included with every package, so there is no additional charge at checkout for shipping.
No – there are no costs for the recipient to redeem their gift.
We are so confident you’ll love what arrives in the courier, but if you are unhappy or disappointed simply return it to us for a full refund.
To date – we have not had a single return.
Yes – our office is open from 9am – 4pm to take your call. Or email us at email@example.com
Our Chuffed gift tube is 19cm tall and has a diameter of 9cm.
Yes – we are constantly adding new experiences to the categories. As more and more experience providers join Chuffed as a partner, we add their experiences to our gift database. They instantly become part of the options all gift recipients can access with a valid gift redemption code.
All experience partners have a unique set of operating policies and procedures. Weather conditions, age, fitness levels, opening hours etc… vary from company to company. At redemption when selecting the experience the gift recipient intends to do, any participation restrictions will be clearly displayed.